Privacy Policy
Last Updated: December 7, 2025
1. Introduction
Welcome to CallWaiting AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you use our AI receptionist services, website, and related applications (collectively, the "Service").
2. Information We Collect
2.1 Personal Information
We collect information that you provide securely, including:
- Account information (Name, Email address, Business details).
- Billing information (processed securely by our payment processors).
- Configuration data (Opening hours, Service lists, FAQs).
2.2 Voice and Communication Data
To provide our AI receptionist service, we process:
- Audio recordings of incoming calls handled by the AI.
- Transcripts of conversations.
- Caller metadata (Phone numbers, timestamps, call duration).
- Appointment details booked through the system.
3. How We Use Artificial Intelligence
Our Service utilizes advanced Artificial Intelligence (AI) technologies to function. Specifically:
- Speech-to-Text: We use third-party providers (e.g., Deepgram) to transcribe audio in real-time.
- Language Processing: We use Large Language Models (LLMs) (e.g., Groq, Llama) to understand intent and generate responses.
- Text-to-Speech: We use AI voice synthesis to generate audio responses.
Note for Clinics: While use robust security measures, we recommend that you ensure your use of AI tools complies with local regulations regarding patient data (e.g., HIPAA in the US). We act as a Business Associate where applicable, but you remain the Data Controller.
4. Data Sharing and Disclosure
We do not sell your personal data. We share data only with:
- Service Providers: Cloud hosting (Supabase), Telephony (Twilio), and AI processors strictly for the purpose of delivering the service.
- Legal Compliance: When required by law or to protect rights and safety.
5. Data Security
We implement industry-standard security measures, including encryption in transit and at rest, to protect your data. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to access, correct, or delete your personal information. You can manage your account settings within the dashboard or contact us at support@callwaitingai.dev to request data deletion.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at:
support@callwaitingai.dev