Privacy Policy

1. Information We Collect

Callwaiting AI powered by Odiadev AI ("Ruthie AI," "we," "us," or "our") collects the following types of information when you use our voice AI services:

• Account Information: Name, email, phone number, business name, billing details.
• Call Data: Voice recordings, transcripts, call duration, phone numbers (caller and recipient).
• Usage Data: Dashboard activity, feature usage, integration logs.
• Technical Data: IP address, browser type, device information.

2. How We Use Your Information

We use the information collected to:

• Provide and improve our voice AI services
• Process bookings, answer customer queries, and send notifications
• Train and optimize Sam's AI models (anonymized data only)
• Send service updates, billing statements, and support messages
• Comply with legal obligations

3. Data Sharing

We do not sell your data. We may share information with:

• Service Providers: Cloud hosting (AWS/Google Cloud), payment processors, analytics tools.
• Legal Compliance: When required by Nigerian law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or asset sale.

All third-party providers are bound by strict confidentiality and data protection agreements.

4. Data Security

We implement industry-standard security measures, including:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Regular security audits and penetration testing
• Role-based access controls and multi-factor authentication
• Data hosted in secure Nigerian data centers

However, no system is 100% secure. We encourage you to use strong passwords and report suspicious activity immediately.

5. Your Rights (NDPR Compliance)

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access your personal data via your dashboard
• Rectify inaccurate or incomplete information
• Delete your account and data (subject to retention requirements)
• Export your data in a machine-readable format
• Object to certain types of processing (e.g., marketing)
• Withdraw consent at any time

To exercise these rights, contact us at support@odia.dev.

6. Data Retention

We retain your data as long as your account is active or as needed to provide services. After account deletion, we retain:

• Call transcripts: 90 days (for quality assurance)
• Billing records: 7 years (tax compliance)
• Anonymized analytics: Indefinitely (for product improvement)

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience. You can manage cookie preferences via your browser settings.

8. Children's Privacy

Ruthie AI is not intended for individuals under 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data: